Privacy Policy.
Your Data,
Protected.

Information We Collect

We collect information you provide directly to us when you use our services, submit a case, or contact us. The types of information we may collect include:

• Personal Identification: Full name, email address, phone number, and country of residence.
• Case Information: Details about your fraud or loss, including transaction IDs, wallet addresses, platform names, and amounts involved.
• Communications: Messages, emails, and WhatsApp conversations you send to us.
• Technical Data: IP address, browser type, device information, and pages visited on our website.
• Payment Information: If applicable, billing details for our success-based fees (processed securely through third-party payment processors).

How We Use Your Information

We use the information we collect for the following purposes:

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Recovery Partners: Blockchain forensic firms, legal counsel, and law enforcement agencies — only as necessary to recover your funds, and only with your consent.
• Service Providers: Trusted third-party vendors who assist in operating our website (e.g., hosting, analytics) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice and protections.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted through our website
• Encrypted storage of all sensitive case information and personal data
• Strict access controls — only authorized personnel can access your case data
• Regular security audits and vulnerability assessments
• Secure deletion of data when no longer required

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use secure channels when communicating sensitive information.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymized.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for direct marketing or legitimate interest purposes.

To exercise any of these rights, please contact us. We will respond to all requests within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Active Cases: Data is retained for the duration of your recovery case plus 2 years for legal compliance.
• Closed Cases: Case records are retained for 5 years for regulatory and legal purposes, then securely deleted.
• Website Analytics: Anonymized analytics data is retained for up to 26 months.
• Marketing Communications: Retained until you unsubscribe or request deletion.

Third-Party Links

Our website may contain links to third-party websites, including payment processors, social media platforms, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our use of third-party services (such as WhatsApp for communication) is governed by their respective privacy policies. We recommend reviewing WhatsApp's privacy policy if you choose to communicate with us through that platform.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients via email of significant changes
• Post a notice on our website for 30 days following any material update

Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our data protection team:

• Email: privacy@fundsrecoveryexpert.com
• WhatsApp: Chat with our privacy team
• Response Time: We respond to all privacy requests within 30 days